Frequently Asked Questions

Please reach us at orders@topspeedgraphics.com if you cannot find an answer to your question.

What services do you offer?

We specialize in custom vehicle wraps, all types of apparel, autograph cards, banners, stickers, decals, signs, storefront graphics and lettering, and business cards. We also offer graphic design services to bring your ideas to life!

How do I place an order?

You can place an order by contacting us directly through our contact form, by email at orders@topspeedgraphics.com, or by calling us at 404-716-4858. For custom designs, feel free to send us your ideas and details, and we’ll work with you to create the perfect product.

What types of businesses does Top Speed Graphics work with?

Top Speed Graphics works with businesses of all sizes and industries, from startups to established corporations. We have experience creating designs for a wide range of businesses, including healthcare, finance, technology, motorsports and more. Whatever your business needs, we can help you create a custom design that stands out and communicates your brand message effectively.

What file formats do you provide for the final design?

We prefer high-resolution files in formats such as PNG, JPEG, AI, or EPS. If you’re unsure, feel free to contact us for guidance.

Do you offer shipping?

Yes, we ship orders nationwide. Shipping fees are based on your location and the size of your order. Local pickup is also available.

What is your return policy?

Due to the custom nature of our products, we do not accept returns unless the product is defective or there was an error on our part. Please contact us within 3 days of receiving your order if there’s an issue.

For full details on our policies, including refunds and order terms, please refer to our Terms & Conditions below.

How do I care for my custom t-shirts?

To extend the life of your custom t-shirt, we recommend washing it inside out in cold water and air-drying or using a low-heat setting.

Terms & Conditions

At TSG, we take pride in creating high-quality custom products tailored to your needs. Due to the personalized nature of our work, we have established the following policy:

1. Non-Refundable Payments

• All payments for custom orders, including deposits and final balances, are non-refundable.

• This policy ensures we can cover the costs of custom materials, design, and production time dedicated to your project.

2. Custom Material Orders

• Materials ordered specifically for your project cannot be refunded or reused.

• Once materials are ordered or production begins, cancellations or refunds cannot be processed.

3. Commitment to Quality and Fixes

• We are committed to delivering the best possible results. If any issues arise due to environmental factors (e.g., extreme temperatures affecting adhesion), unforeseen conditions, or production errors, we will work with you to resolve them.

• Any necessary fixes will be discussed with you and handled in a timely manner. Additional charges may apply depending on the circumstances.

4. Project Risks and Limitations

• Some conditions, such as weather or site-specific challenges, may impact the success of your project.

• We will communicate these risks upfront and make every effort to minimize their impact. By proceeding with your order, you acknowledge these potential limitations.

5. Customer Responsibility

• By placing an order, you agree to this policy. Deadlines and requirements will be discussed at the time of your order, but uncontrollable factors (e.g., shipping delays or environmental conditions) may affect the timeline.

Privacy Policy

TopSpeed Graphics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, including through our website, products, services, and SMS communications.

1. Information We Collect

We may collect the following types of personal information:

Name, phone number, email address, mailing address
Payment and billing information
Order history and customer service interactions
Any information voluntarily provided through forms or messages (including SMS)

2. How We Use Your Information

We use your personal information to:

Process orders and provide requested products or services
Send order updates, delivery notifications, and customer service messages
Respond to inquiries and provide support
Send marketing messages, promotions, and special offers (only if you opt in)

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from us, including order updates, promotional offers, and customer service messages.
SMS consent is not shared with third parties or affiliates for marketing purposes.
You may opt out of SMS communications at any time by replying STOP to any message.

4. Sharing Of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted service providers only as necessary to operate our business (e.g., payment processors, shipping companies), and they are contractually obligated to keep your information secure.

5. Date Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices And Rights

You may opt out of marketing emails and SMS messages at any time. You may also request access to, correction of, or deletion of your personal data by contacting us.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:
📧 Email: [admin@topspeedgraphics.com]
📞 Phone: [404-716-4858]

8. Updates To This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

By submitting, you agree to our privacy policy.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Top Speed Graphics. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://topspeedgraphics.com/faq. Message HELP for help. Reply STOP to any message to opt out.

Frequently Asked Questions

Terms & Conditions

Privacy Policy

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